National September 11th Memorial & Museum
The National September 11 Memorial and Museum remembers and honors those killed in the terrorist attacks of 9/11/2001 and 2/26/1993, those who risked their lives to save others, and all who demonstrated extraordinary compassion in the aftermath through commemoration, exhibitions and educational programs. The memorial consists of two reflecting pools set in the footprints of the Twin Towers, with names of the victims inscribed in bronze around the pools. The museum serves as the principal institution concerned with exploring the implications of the events of 9/11, documenting their impact and exploring 9/11's continuing significance.
What you’ll do
The 9/11 Memorial remembers and honors the 2,983 people who were killed in the horrific attacks of September 11, 2001 and February 26, 1993. The design, created by Michael Arad and Peter Walker, consists of two reflecting pools formed in the footprints of the original Twin Towers and a plaza of trees. The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning, and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath.
- Learn the story of what happened on 9/11, including the events at the World Trade Center and the Pentagon and the story of Flight 93 at the historical exhibition. The exhibition explores the background leading up to the events and examines their aftermath and continuing implications. Please note: The historical exhibition may not be appropriate for visitors younger than 10 years of age. Adults accompanying younger visitors should exercise discretion before entering.
- Commemorate the lives of those who perished on September 11, 2001, and February 26, 1993 at the memorial exhibition and take the opportunity to learn about the men, women and children who died.
- Witness the Events at Ground Zero. On the morning of September 11, 2001, French photographer and video director Stephane Sednaoui witnessed and filmed the events at the World Trade Center from the roof of his building on Great Jones Street in lower Manhattan. Over the next few days, Sednaoui volunteered in the rescue efforts at what had already come to be called Ground Zero. This exhibition draws on an archive of the more than 500 pictures he captured between September 12 and 16 during breaks from the grueling work of digging through the wreckage.
- Experience Rebirth at Ground Zero, a 270-degree panoramic media installation created exclusively for the 9/11 Memorial Museum. Six months after 9/11, Project Rebirth, a nonprofit organization founded by filmmaker Jim Whitaker, placed time-lapse cameras in strategic locations at and around Ground Zero. While cameras followed the physical transformation at the site, the project also charted through interviews the emotional journeys of individuals who were profoundly affected by 9/11.
Plan your visit
Groups, Clubs, & Organizations: All groups have access to a dedicated entry, which is located at the southeast corner of the 9/11 Memorial Museum. Groups who reserve tickets in advance ensure that all members of the group are able to enter together at a predetermined date and time. Groups with advance reservations are given access to a dedicated group line, as well as the opportunity to schedule bus drop-off and pick-up nearby.
- Small Groups (Less than 20), Click here to purchase tickets online in advance.
- Groups of 20 people or more wanting to schedule a visit to the 9/11 Memorial Museum must reserve tickets through the Group Reservations Department. We encourage you to book your visit as far in advance as possible.
Ready to book? Contact the Group Reservations Department. Please call (212) 266-5200 Monday through Friday, 9:00 a.m. to 5:00 p.m. Associates can also be reached by email at [email protected]
School Groups: The Museum offers a diverse set of inquiry-based programs designed to challenge students to think critically about a wide range of topics related to 9/11. All programs align with the Common Core Standards, require one chaperone per 10 students, and are presented in English.
- Guided School Programs include an introduction to the Museum in the Education Center followed by an educator-led tour of select artifacts.
- Visit our Plan Your School Visit page for tips on how to prepare for a school program, including FAQs and lesson plans.
Ready to book? Visit the Education Booking Portal. Returning users can look up their account information here. New users can request an education portal account to begin planning their visit. You will receive a response in 3–5 business days.
Group Tours: The best way to experience the 9/11 Memorial & Museum is through an expert-led tour. Visitors gain a deeper understanding about what happened on 9/11 and those affected through compelling artifacts and stories. Tour participants gain expedited entry into the Museum. All programs are in English and are intended for adult and teenage visitors, unless noted. For private group tours, please call (212) 266-5200.
Where is it
The Memorial and the Museum are located at the World Trade Center site in lower Manhattan at 180 Greenwich St.
Group Check-In: Groups will check-in with our staff at the group check-in, located on the southeast side of the Museum. The designated group leader should check-in with Museum staff upon arrival. To access the group check-in:
- From the northwest entry (West Street & Vesey Street) of the Memorial walk along the west side of the north pool. At the Museum turn right and then left to the southwest corner.
- From the southwest entry (West Street & Liberty Street) of the Memorial walk along the west side of the South Pool. Turn right at the Museum to the southwest corner.
- From the southeast (Greenwich Street & Liberty Street) entry of the Memorial walk straight toward the southeast corner of the Museum.
Group Bus Access: Access to the bus drop-off/pick-up zone at the 9/11 Memorial Museum is available by advance reservation only. The New York City Department of Transportation has designated a 9/11 Memorial Museum bus group drop-off/pick-up zone along the eastside of West Street between Vesey and Barclay streets. This zone is wheelchair accessible and can accommodate buses with wheelchair lifts. To ensure access for all groups who need to use this zone, please pick up and drop off expeditiously. Waiting, idling and parking in this zone are all prohibited.
- Bus drop-off can be scheduled for weekday reservations between 10 a.m. and 2 p.m. to allow for pick-up by 4 p.m. Drop-off/pick-up is unavailable during weekday rush hours of 7 a.m. – 10 a.m. and 4 p.m. – 7 p.m.
- The Memorial and Museum are accessible from the intersection of West Street and Vesey Street. Group check-in is located on the southeast corner of the Museum. Please look for the “Group Check-in” sign.
- If you have scheduled bus drop-off with the 9/11 Memorial Museum, you are eligible to apply for designated metered bus parking spaces. Information on how to apply will be sent prior to your scheduled visit.
Visitors can currently access the Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street and at the intersection of West Street and Fulton Street. Visitors can also use the entrance at Fulton Street and Greenwich Street daily between 6 a.m. and 8 p.m. We strongly recommend the use of public transportation to access lower Manhattan.
- A, C, 1, 2 or 3 to Chambers Street
- A, C, J, Z, 2, 3, 4 or 5 trains to Fulton Street
- 2 or 3 trains to Park Place
- E train to World Trade Center
- R train to Rector Street
- R train to Cortlandt Street
- 1 train to World Trade Center
- M55 Southbound: get off at Broadway and Thames Street
- M55 Northbound: get off at Trinity Place and Rector Street
- M20 Southbound: get off on South End Avenue between Liberty Street and Albany Street
- M22 Southbound: get off on Vesey Street between North End Avenue and West Street
- The PATH train serves the World Trade Center terminal from multiple points in New Jersey. If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility and take PATH to the World Trade Center.
- Please note that the World Trade Center PATH station will be closed most weekends through 2020. Free transfers will be available to affected customers by weekend ferry service from the Exchange Place PATH station to lower Manhattan.
- Ferry service is available from Midtown Manhattan, New Jersey, Brooklyn, Queens and Staten Island.
- On-street parking in lower Manhattan is extremely limited. The Memorial does not provide parking.
- In Manhattan the Battery Parking Garage, which hosts the annual Tribute in Light installation, is at 70 Greenwich St. Click here for directions. Alternate entrances at 81 Washington St. and 20 Morris St.
- Click here for a list of SP+ parking facilities in New York City.
- If traveling by car from New Jersey or other points west, the Harrison PATH station is a convenient location to park in an adjacent parking facility and take PATH to the World Trade Center. Click here for PATH information.
- The closest taxi stands to the 9/11 Memorial and Museum are located on West Street and Liberty Street and on Vesey Street at West Street.
Hours & Schedule
- Daily: 7:30 a.m.–9 p.m.
9/11 Memorial Museum
- Sunday – Thursday: 9 a.m.–8 p.m. with last entry* at 6 p.m.
- Friday & Saturday: 9 a.m.–9 p.m. with last entry* at 7 p.m.
*The last entry helps to allow visitors the time to fully experience the Museum. An average visit takes about two hours.
Things to keep in mind
Please be reminded that the 9/11 Memorial & Museum is a place of remembrance and quiet reflection. We ask that all visitors respect this place made sacred through tragic loss. Click here for a full list of visitor rules and regulations. For accessibility information, please click here.